Refund policy

Refund and Return Policy

Last updated: 9/29/26

We want you to love what's in your stash. If something isn't right, here's how we handle it.

Food and snack items

For food safety, we can't accept returns of food items once they've shipped. If your food order arrives damaged, spoiled, or incorrect, contact us within [7] days of delivery at stshsnax@gmail.com with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund.

Stash gear (containers, jars, snack bags, lunch boxes)

You can return unused gear in its original packaging within [30] days of delivery for a refund of the item price. Contact us first at stshsnax@gmail.com so we can send you return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If any item arrives damaged, defective, or not what you ordered, contact us within [7] days of delivery with your order number and a photo. We'll replace it or refund it at no cost to you.

Orders in multiple packages

Because items may ship from different partner brands, one package can arrive before another. Please wait until the delivery window in your tracking has passed before reporting a missing package.

How refunds work

Once we approve a refund, it goes back to your original payment method within [5 to 10] business days. Shipping fees are refunded only if the return is due to our error or a damaged, defective, or incorrect item.

Cancellations

To cancel an order, contact us right away. Because orders go directly to our partners, we can only cancel before the item ships.

Contact us

Distributed by: STSHSNAX LLC

Email: stshsnax@gmail.com

Mailing Address: 952 Golf House Road W
Suite I - 630
Whitsett, NC 27377
United States